Salesforce.com has more than 1 200 000 users and more than 47 000 customers!
As the global leader in on-demand customer relationship management (CRM), salesforce.com products deliver the world’s most innovative CRM technology. Its services enable companies of all sizes to implement any kind of business application without software – usually just by customising the platform according to their needs.
In short, salesforce.com includes the best CRM principles and tools, incorporated into one easy-to-use package:
- Salesforce: prebuilt applications for customer relationship management, i.e. sales force automation
- Force.com: the world’s first Platform-as-a-Service (PaaS), enabling developers to create and deliver any kind of business application, entirely on-demand and without software
- AppExchange: on-demand application-sharing service, featuring over 700 downloadable applications to date (many are free and all of them are pre-integrated with Salesforce), all created by salesforce.com customers, developers and partners
- Successforce: salesforce.com itself provides a suite of services, programs and best practices that afford contionous improvement for customers
More advantages using Salesforce:
- web-based CRM solution for sales, service, marketing and call centre operations
- up and running in days or weeks
- easy to learn and use, high user acceptability
- multi-lingual – the platform runs in 15 languages, and each user may work in their preferred language
- inter-operability - proven integration success and doorway to other in-house applications
- globally trusted, reliable and secure infrastructure
- economies of scale because of its multi-tenant nature - any features or functionality that salesforce.com adds to the software become available to all customers
- low up-front investment – no need to buy additional hardware or infrastructure to make the application work
Please find more information on www.salesforce.com.